Preparing Products for Service
To Obtain Warranty Service:
Under Wise Wing service terms and conditions, Wise Wing will ONLY provide services to LCDs distributed by ProLink International ONLY according to the Limited Warranty. Under no circumstances will Wise Wing provide services or be responsible for any voided warranty between ProLink International, its sellers and their customers.
Please click on the link below to access the RMA request form: http://www.thewisewing.com/contactsupport.php
*End users will need to provide a copy of a dated purchase receipt for in-warranty verification. This is required.
- To obtain warranty service, you will need to provide:
- A copy of your dated bill of sale or other proof of purchase
- Your name, address and telephone
- Your e-mail
- The model of the product
- The serial number of the product
- A description of the problem(s)
- You must obtain a Return Merchandise Authorization (RMA) number from Wise Wing within the applicable warranty period, to be used within 14 days of issue. A RMA number will be issued and e-mailed to your provided e-mail address. Wise Wing will not accept any returned product without an RMA number.
- Note: Include your name, address, the RMA number, a description of the problem(s) on a sheet of paper and attach to the back of the product with adhesive tape. The RMA Number you have obtained from Wise Wing or Authorized Wise Wing Service Centers should be written in large size characters on the outside of the package. All products returned for warranty service must be carefully packaged in the original packing materials to prevent damage during transit. To avoid punctures to the LCD screen, make sure all loose accessories and cables are in a plastic bag to be placed behind the monitor and not facing the screen.
- Ship the product to Wise Wing's nearest service centers. The exact shipping address will be provided to you by e-mail with the RMA number once you have completed the above steps.
Please note: Residents of the Continental U.S.A. are to ship the product, with shipping prepaid for one-way transit to the assigned service center, together with a copy of your bill of sale or other proof of purchase. - For additional information, please contact Wise Wing at support@thewisewing.com.
